Service System & Request Management
Providing organized, transparent, and documented internal request and complaint management mechanisms to support operational effectiveness.
Before
Requests and complaints arrive by chat and phone, and are hard to track.
What changes
Every request is logged, has a deadline, and can be audited.
Technology: ITSM · tickets · SLA · escalation
Key Features
- Sistem tiket dan pelacakan permintaan
- Monitoring progres pekerjaan secara real-time
- Pengaturan standar waktu layanan (SLA)
- Workflow persetujuan dan eskalasi otomatis
Core Expertise
Core Expertise
We are experienced in designing and implementing ticket-based service management with SLA, approval workflows, and automated escalation.
Related Services
Consulting & Digital Transformation Assistance
Supporting organizations in designing and implementing digital transformation to create more structured, efficient, and manageable work processes.
System Integration & Work Process Automation
Helping connect various applications and data sources to work automatically without repetitive manual processes.
Dashboard & Data Analysis
Presenting integrated business information through dashboards and data analysis to support fact-based and measurable decisions.