ITSM Implementation Based on GLPI - PT Borneo Indobara

SpektaTech successfully designed, implemented, and commissioned a GLPI-based Ticketing Management system to support PT Borneo Indobara's IT Infrastructure operations. The project transformed IT work recording from spreadsheets into a centralized system with workflow, SLA, audit trail, KPI dashboard, and approval process.

Core Modules:

• Incident Management with priority automation

• Corrective & Preventive Maintenance Management

• User Request Tasklist with auto-generated tickets

• Daily Check Management & monitoring tools

• Project Management with WBS

• SLA & Escalation Engine (TTO, TTR, multi-level escalation)

• Real-time KPI Dashboard

• Approval Workflow & Audit Trail

• Role Based Access Control