Evaluation and SOP Refinement for GLPI ITSM System

Entering the sixth week of the trial period, Spekta Tech conducted a second evaluation of the GLPI Ticket Management system usage at PT Borneo Indobara. Based on the audit results, 42 findings were identified requiring improvement, including incorrect input of completion evidence in improper fields and incomplete team member data on tickets. Re-training emphasized compliance with the system's workflow (SOP) to ensure all IT operational data is recorded validly and with discipline.